This Privacy Policy explains how Alpha Trade AI ("we", "our", or "us") collects, processes, stores, and protects personal information in connection with your use of our online financial platform at https://alpha-trade-platform.com/ https://alpha-trade-platform.com and any associated services. We are committed to handling your data responsibly, transparently, and in line with applicable privacy principles in Canada. This document outlines what information we gather, why we need it, how long we keep it, who we may share it with, and what rights you have over your data. We encourage you to read this policy carefully and contact us if anything is unclear.
Alpha Trade AI operates an online financial platform that provides market tools, analytics, and access features related to crypto investing, trading, and related financial market services. Our registered office is located at Suite 600, 10180 101 Street NW, Edmonton AB T5J 3S4, Canada. For privacy-related questions, you can reach our data protection team at [email protected] or by telephone at +1 780 555 0517.
We collect different categories of personal information depending on how you interact with our platform. These categories are described below.
When you register for an account or communicate with us, we may collect your full name, email address, telephone number, residential address, date of birth, and nationality. This information is typically required to create and manage your user profile and to enable us to communicate with you about your account and our services.
We collect information related to your platform account, including your username, password hashes, account preferences, dashboard settings, and any optional profile details you choose to provide. This data helps us personalise your experience and maintain the integrity of your account.
Where applicable, we may collect documents and data used to verify your identity, such as government-issued identification, proof of address, and facial verification images. This information is typically used for fraud prevention, security monitoring, and compliance with legal obligations that may apply to financial platforms.
When you access our platform, we automatically collect technical information including your IP address, browser type and version, operating system, device identifiers, screen resolution, language settings, and timezone. We may also collect cookies and similar tracking technologies to understand how you navigate our site and to improve functionality.
We gather data about how you interact with our platform, including pages visited, features used, session duration, click patterns, and trading-related activity metadata. This information helps us analyse platform performance, identify areas for improvement, and detect unusual behaviour that may indicate security concerns. We do not collect or store private wallet keys or direct custody of your digital assets unless explicitly stated in a separate service agreement.
If you make payments through our platform or use integrated payment features, we may collect transaction records, payment method details, billing addresses, and related financial information. This data is typically processed by third-party payment providers, and we retain only the information necessary for reconciliation, record-keeping, and dispute resolution.
When you contact our customer support team via email, telephone, or live chat, we collect the content of your communications, support ticket identifiers, and any attachments you provide. This helps us resolve your inquiries and maintain a record of our interactions for quality assurance purposes.
We maintain automated logs of security events, including login attempts, authentication failures, password resets, and account access from new devices or locations. These logs are used to protect your account and our platform from unauthorised access and fraudulent activity.
We process your personal information for specific, legitimate purposes. The primary uses are outlined below.
Your identity and contact information is used to create your account, verify your eligibility, and manage your ongoing access to our platform. Without this information, we would be unable to provide you with our services.
We rely on several lawful bases for processing your personal information, depending on the context and the type of data involved. These typically include:
Contract performance: processing necessary to fulfil our agreement with you, such as account creation and service delivery.
Legitimate interests: processing that supports our business operations, security, fraud prevention, and service improvement, provided it does not override your rights.
Consent: processing for which you have given explicit permission, such as marketing communications.
Legal obligations: processing required to comply with applicable laws, regulations, or court orders.
The specific basis for each processing activity depends on the circumstances. If you have questions about the lawful basis for a particular use of your data, please contact us.
We do not sell your personal information. We may share your data with the following categories of recipients under strict confidentiality and data protection requirements.
We engage third-party vendors to perform functions on our behalf, such as cloud hosting, data storage, analytics, customer support tooling, and email delivery. These providers process your data only according to our instructions and are contractually bound to maintain appropriate security measures.
Where applicable, we may share verification documents with specialised identity verification services to confirm your identity and prevent fraud. These providers operate under strict data protection standards.
If you use payment features on our platform, your transaction details may be shared with payment processors and financial institutions to complete the transaction. These providers operate under their own privacy policies and regulatory requirements.
We may disclose your information to law enforcement agencies, regulators, or courts if required by law, to enforce our terms, or to protect our rights, property, or safety, or that of our users.
If Alpha Trade AI undergoes a merger, acquisition, or sale of assets, your personal information may be transferred to the relevant successor entity, subject to the same privacy commitments described in this policy.
Our platform is operated from Canada, and some of our service providers may be located in other countries. When we transfer your personal information outside Canada, we take reasonable steps to ensure that appropriate safeguards are in place to protect your data. These safeguards may include standard contractual clauses, adequacy decisions, or other legally recognised transfer mechanisms. We aim to ensure that any international transfer maintains a level of protection comparable to Canadian privacy principles.
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. The retention period varies depending on the type of data and the applicable legal or operational requirements. For example:
Account and profile data is retained for the duration of your active account and for a reasonable period after closure to handle disputes or legal claims.
Verification documents may be retained for the period required by applicable anti-fraud and compliance obligations.
Transaction records are typically kept for the period required by tax and accounting laws.
Security logs are retained for a limited period to support investigations and platform security.
Once the retention period expires, we securely delete or anonymise your data in accordance with our data destruction procedures.
Depending on your jurisdiction and the applicable legal framework, you may have the following rights regarding your personal information.
We implement a range of technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and staff training on data protection practices. While we strive to maintain robust security, no system can be completely secure. We cannot guarantee absolute protection of your data, and we encourage you to take steps to protect your account, such as using strong passwords and enabling two-factor authentication where available.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify you by posting the updated policy on our website and, where appropriate, by sending an email to the address associated with your account. We encourage you to review this policy periodically to stay informed about how we protect your information. The date at the bottom of this page indicates when the policy was last revised.
If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us using the details below.
Alpha Trade AI
Email: [email protected]
Telephone: +1 780 555 0517
Address: Suite 600, 10180 101 Street NW, Edmonton AB T5J 3S4, Canada
This Privacy Policy was last updated on 10 July 2026.
These Terms and Conditions ("Terms") govern your access to and use of the Alpha Trade AI platform, including all associated websites, applications, tools, and services (collectively, the "Platform"). By creating an account, accessing the Platform, or using any of our features, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Platform. We recommend that you read these Terms carefully and retain a copy for your records. These Terms are designed to ensure clarity, fairness, and mutual understanding between you and Alpha Trade AI.
Your use of the Platform constitutes your acceptance of these Terms, as well as our Privacy Policy and any other policies referenced herein. If you are using the Platform on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms. We reserve the right to modify these Terms at any time, and your continued use of the Platform following any changes indicates your acceptance of the revised Terms.
To use the Platform, you must be at least 18 years of age and capable of entering into a legally binding agreement. By registering for an account, you confirm that you meet this age requirement and that all information you provide is accurate, complete, and up to date. We may suspend or terminate your account if we discover that you have provided false information or that you do not meet the eligibility requirements. The Platform is not intended for use by individuals who are prohibited from accessing financial services under the laws of their jurisdiction.
To access certain features of the Platform, you must create an account. During registration, you will be asked to provide accurate personal information, including your name, email address, and other details as required. You are responsible for maintaining the confidentiality of your account credentials, including your password, and for all activities that occur under your account. You agree to notify us immediately if you suspect any unauthorised access to or use of your account. Alpha Trade AI is not liable for any loss or damage arising from your failure to safeguard your account credentials.
You agree to provide truthful, accurate, and complete information when registering for an account and throughout your use of the Platform. You must promptly update your account information if any details change. Providing false, misleading, or incomplete information may result in the suspension or termination of your account and may limit your ability to access certain features. We rely on the accuracy of your information to communicate with you, verify your identity, and comply with applicable obligations.
You are responsible for maintaining the security of your account. This includes choosing a strong password, keeping your credentials confidential, and enabling any additional security features we offer, such as two-factor authentication. You must not share your account credentials with any third party or allow anyone else to access your account. If you believe your account has been compromised, you must contact us immediately at [email protected]. We may take steps to secure your account, including temporarily suspending access, while we investigate the matter.
You agree not to engage in any conduct that is unlawful, harmful, or disruptive to the Platform or other users. Specifically, you must not:
Use the Platform for fraudulent purposes, including identity theft, money laundering, or any other illegal financial activity.
Attempt to manipulate market data, prices, or trading activity through artificial means, bots, or coordinated schemes.
Access or attempt to access the accounts of other users without authorisation.
Interfere with the normal operation of the Platform, including through denial-of-service attacks, malware, or other harmful code.
Use the Platform to distribute unsolicited communications, spam, or promotional materials without our consent.
Misuse third-party payment methods or financial instruments that you are not authorised to use.
Violate any applicable laws, regulations, or third-party rights in connection with your use of the Platform.
Reverse engineer, decompile, or disassemble any part of the Platform or its underlying technology.
We reserve the right to investigate and take appropriate action, including account suspension, termination, or referral to law enforcement, if we suspect any prohibited conduct.
Alpha Trade AI provides an online financial platform that offers tools, analytics, market information, and access features related to crypto investing, trading, and related financial markets. We may facilitate connections to third-party brokers, exchanges, or service providers to enhance the functionality available to you. The Platform does not provide financial, legal, or tax advice. Any content, data, or analysis presented on the Platform is for informational purposes only and should not be construed as a recommendation to buy, sell, or hold any financial instrument or digital asset. You are solely responsible for your investment decisions and should seek independent professional advice where appropriate.
Investing and trading in crypto assets, Forex, CFDs, stocks, and other financial instruments involves significant risk. You should be aware that:
The value of digital assets and financial instruments can be extremely volatile and may fluctuate widely over short periods.
You may lose all or a substantial portion of your invested capital. There is no guarantee of profits, and past performance does not predict future results.
Leveraged products, where available through partner integrations, can amplify both gains and losses.
Regulatory changes, technological failures, or market disruptions may affect the availability or value of assets.
You are solely responsible for assessing your own financial situation, risk tolerance, and investment objectives before using the Platform or making any financial decisions.
Alpha Trade AI does not guarantee the accuracy, completeness, or timeliness of any market data or information provided on the Platform. You should not rely on this information as the sole basis for any investment decision.
Certain features or services on the Platform may be subject to fees, which will be disclosed to you before you incur any charges. All applicable fees, payment terms, and billing cycles will be described in the relevant service documentation or during the checkout process. You are responsible for paying all fees and taxes associated with your use of the Platform. Failure to pay outstanding fees may result in the suspension or termination of your account. We may update our fee structure from time to time, and any changes will be communicated to you in advance.
The Platform may contain links to third-party websites, services, or resources that are not owned or controlled by Alpha Trade AI. We do not endorse, monitor, or assume responsibility for the content, privacy practices, or terms of use of any third-party services. Your interactions with third-party providers are governed by their own terms and policies. We encourage you to review these terms carefully before using any third-party service. Alpha Trade AI is not liable for any loss or damage arising from your use of third-party services or your reliance on information obtained from external sources.
All content, software, designs, logos, trademarks, and other materials on the Platform are the property of Alpha Trade AI or its licensors and are protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial purposes in accordance with these Terms. You may not copy, modify, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from, or sell any content or technology from the Platform without our prior written consent.
You agree to use the Platform only for lawful purposes and in a manner consistent with these Terms. You must not use the Platform in any way that could damage, disable, overburden, or impair our servers or networks, or interfere with any other user's enjoyment of the Platform. We reserve the right to restrict, suspend, or terminate your access to the Platform if we determine, in our sole discretion, that your use violates these Terms or is otherwise harmful to our business or users.
We may suspend or terminate your account and access to the Platform at any time, with or without notice, if we believe you have violated these Terms, engaged in prohibited conduct, or if required by law. Upon termination, your right to use the Platform will cease immediately, and we may delete or restrict access to your account data in accordance with our data retention policies. You may also terminate your account at any time by contacting us at [email protected]. Certain provisions of these Terms, including those relating to liability, intellectual property, and governing law, will survive termination.
To the fullest extent permitted by law, Alpha Trade AI and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with your use of the Platform, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising from these Terms or your use of the Platform shall not exceed the amount you have paid to us, if any, in the twelve months preceding the claim. Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot be excluded under applicable law.
The Platform and all content, tools, and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that the Platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components. We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Your use of the Platform is at your own risk.
Alpha Trade AI shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control. These circumstances may include acts of God, natural disasters, war, terrorism, riots, embargoes, acts of government, labour disputes, internet outages, or failures of third-party service providers. In such events, we will make reasonable efforts to resume performance as soon as practicable.
These Terms are governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Province of Alberta. Before initiating any formal legal proceedings, we encourage you to contact us at [email protected] to attempt to resolve the matter informally. We are committed to addressing concerns promptly and fairly.
We may revise these Terms from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will post the updated Terms on the Platform and, where appropriate, notify you via email. Your continued use of the Platform after the effective date of any revised Terms constitutes your acceptance of the changes. We recommend that you review these Terms periodically to stay informed of any updates.
If you have any questions about these Terms or need assistance with your account, please contact us using the details below.
Alpha Trade AI
Email: [email protected]
Telephone: +1 780 555 0517
Address: Suite 600, 10180 101 Street NW, Edmonton AB T5J 3S4, Canada
These Terms and Conditions were last updated on 10 July 2026.